Informations concernant les problèmes du serveur.

It has come to our attention that one of our largest dedicated server nodes, FR2, has come under a battery of DDoS attacks over the past few days. Unfortunately, due to our datacenters infrastructure setup they are unable to provide us with the specific IP being attacked. This has proven difficult to track down the individual client under attack and prompted us to develop an in-house software solution to track down the IP and software port to null-route the IP immediately. This will allow us to identify the IP in question being attacked and mitigate the client as soon as possible. We plan for this to be done within a week and should prevent these attacks for going longer then a few hours.

It has also come to our attention that a few of our AZ nodes are being filled up quite frequently by old log files and other miscellaneous space takers. This is due to the fact our setup uses SSD drives and are quite smaller then our standard SATA drives which provide much better IOPS and IO Speed for our clients. We are planning to double the sizes of these drives aswell as integrating additional hard drive monitoring into our monitoring network.

We apologize for the delayed response in support tickets. Due to these problems we have had a major surge in tickets. We are developing long term solutions against these issues instead of rushing to short fixes. Please rest assured that we are working our hardest to implement new systems to resolve these issues permanently. We sincerely appreciate your continued support and patience in this matter, and we hope to continue business with you in the future.